General 

How do I get in touch with you?

As an ambassador, you can contact us through your Community Manager. Their contact details are on your dashboard when you log in.

Do I have to pay for anything up front? 

No, definitely not. The only time you would have to pay anything is if you take cash from a customer for a ticket sale and then would need to repay us.

What happens if I can't sell all the tickets issued to me?

No problem at all - there's no commitment on your part. You wouldn't owe anyone anything. Obviously you would need to sell your allocation in order to get your free ticket or cash reward though. 

Requesting Stock

When can I begin selling? 

You can begin to sell as soon as your Community Manager has issued you tickets to sell. If you want to start promoting urgently you can contact your Community Manager. Their mobile number is available on your dashboard.

How do I request to promote an event?

Click on the Events page. There you can browse current events and request tickets for them. Your Community Manager will be notified of your request and they will give you a call as soon as possible to explain how everything works. Then they will allocate you tickets to sell. Please make sure your mobile number is correct on your profile so we can get hold of you ;)

How do I see what I have available to sell? 

Click on the My Tickets tab. There you can see how many items you have available to sell. You can also see items that you have provisionally sold, but which are awaiting payment from your buyer.

How can I see what I have sold?

Click on the My Sales tab to see your sales history.

Making Sales

How do I make a sale?

Click on the Make Sale tab. There are then 3 simple steps to follow. · You click whether the customer is paying via cash or card. · You select the product and quantity the customer wishes to purchase. · You fill in the customer’s details they will then receive an email with a payment link.

How do card sales work? 

When you make a card sale, the buyer is e-mailed a payment link. The sale is not complete until the customer has made their payment. As soon as they have paid, we send them their ticket confirmation.

How do cash sales work?

We are not currently accepting cash payments. All transactions will need to be made through STRIPE

Customer Queries

When will my customers receive their ticket?

If your customers haven't received their ticket within 14 days of purchase please contact support@thephysicalnetwork.co.uk

Can ticket confirmation emails be used to enter a festival?

No, the confirmation email is not a valid means of entry to the festival. The customer has bring their actual ticket which they will receive separately as an e-ticket or by post.

My Free Tickets                                                                          

How and when do I receive my free tickets or cash rewards?

Once you have sold the required amount to earn yourself a free ticket or cash reward, your Community Manager will gift you a ticket. You will then need to add dispatch details of the person attending who will then be sent a confirmation email.

Can I give my free ticket to my friend?

No. Unless previously agreed, your free tickets is for you only. If in doubt, please contact your community manager.

Call us +44(0)7522 329 039
or
Let us know what your query is about


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